TR EMERITUS

  Phillip Ang * The author blogs at LikeDatOsoCanMeh.      Read More →

When I was running an insurance company, I got my staff to adopt the 3 level escalation approach. The staff at the first level answered the questions posed by the customers. If the customer did not accept our answer or practice, the staff escalated the issue to the manager. The manager talked to the customer and tried to find... 

The mainstream media has been featuring articles with very attractive sounding headlines such as “4G leaders will partner citizens in policy making: Heng Swee Keat" (16 Jun 2019) and even featured an opinion piece by him entitled “Working with Singaporeans to create a shared future" on the same day. The above headlines show...