SMRT Culture and KPI
There is a well-known real management story. Two management consultants were hired to improve efficiency for traffic police in one of the US states. On the first day, they observed that two traffic police officers got into the police car and proceed to drive up and down the expressway at the start of their duty. When they...
Dr Chee: Who holds them accountable?
“SOMETHING MUST HAPPEN to the staff,” Mr Khaw Boon Wan hissed as he laid blame on the SMRT maintenance crew when a train tunnel flooded after a perfunctory downpour. They “failed us”, the Transport Minister added as he drove the knife further in. Just as quickly, the management announced that the unit members would...
SMRT hires GLC kaki to head audit team, commuters should expect worse breakdowns
The PAP has continued to wayang by allowing SMRT to hire another GLC kaki to head the audit team. As if there is no qualified person in the whole world unaffiliated to PAP, SMRT chairman had to request “that ST Kinetics release Dr Kwok to join the audit team”. There is scant information about Kwok on the internet and when...
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