Maintain a high frequency for off peak train service
62% of the participants in a survey wanted the Land Transport Authority to maintain a high level of frequency for train service during the off-peak during hours. They cited two reasons: a) The additional cost of running the trains is small b) There are other ways for the people in charge to reduce the cost of the operations. In...
Electoral Boundaries Review Committee should be announced as soon as it is formed
On 8 Jul 2019, Chan Chun Sing (in response to Pritam Singh's parliamentary question) said that the Electoral Boundaries Review Committee (EBRC) for the next GE had not yet been formed. On 4 Sep 2019, the Elections Department announced that the EBRC for the next GE has been formed. However, the Elections Department also revealed...
Remove obstacles to better customer service
Customer service in Singapore is terrible. It takes 4 days to get a reply from a customer service inquiry. Sometimes, there is no reply at all. This is not caused by insufficient customer service officers, or a high volume of work. It is caused by a bad SOP (standard operating procedure) that can be rectified immediately. What...
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