Management often to blame for poor service
There has been recent debate over service quality in Singapore ("To stay ahead, get our service right" by Mr Goh Chen Fong; Dec 6). As service staff are the key point of interaction for customers, complaints are naturally directed at them. However, is inconsistent service quality the fault of service staff? The root cause of...
Does it matter whether they were communists?
Sometimes logic is either black or white, sometimes it is black and white, but sometimes it is not logic the writer seeks but some nostalgia, reminiscence of the good old days when the Earth was flat, finding comfort in glory days just like Bin Laden watching reruns of 9/11 when he was brought to justice. 1. Why does it matter...
Apply social pressure to stop animal feeding
The rat infestation in Bukit Batok has been on the minds of many Singaporeans, and many have bemoaned the Government's inefficiency and ineffectiveness in the matter ("Pest controllers need three weeks to end Bt Batok rat problem"; last Monday). Granted, the various government agencies should have acted with more urgency on...
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