TR EMERITUS

Have pity on bosses: I can sense the packs of wolves here are all baying for blood. In a way, I can sympathise with the SME bosses. Everyday, they have to ensure that the company makes money and everyday, they have to deal with errant Singaporean employees. Please, Singaporean employees are not saints. Many of them have got... 

Dear Dr. Lam (PAP MP), I, Mike Yeo, stand before you at my wits end. I used to be a Regional Marketing / Sales and Training Manager for a pharmaceutical company and it was effectively a Regional Director’s position. I was earning about $15,000/month then. I spent almost 10 years in the industry and company, since January 2005... 

There has been recent debate over service quality in Singapore ("To stay ahead, get our service right" by Mr Goh Chen Fong; Dec 6). As service staff are the key point of interaction for customers, complaints are naturally directed at them. However, is inconsistent service quality the fault of service staff? The root cause of...