TR EMERITUS

Dear Dr. Lam (PAP MP), I, Mike Yeo, stand before you at my wits end. I used to be a Regional Marketing / Sales and Training Manager for a pharmaceutical company and it was effectively a Regional Director’s position. I was earning about $15,000/month then. I spent almost 10 years in the industry and company, since January 2005... 

There has been recent debate over service quality in Singapore ("To stay ahead, get our service right" by Mr Goh Chen Fong; Dec 6). As service staff are the key point of interaction for customers, complaints are naturally directed at them. However, is inconsistent service quality the fault of service staff? The root cause of... 

Sometimes logic is either black or white, sometimes it is black and white, but sometimes it is not logic the writer seeks but some nostalgia, reminiscence of the good old days when the Earth was flat, finding comfort in glory days just like Bin Laden watching reruns of 9/11 when he was brought to justice. 1. Why does it matter...