State our grievance clearly
We should state our grievance clearly. We should not vent our anger on the wrong issue or against the wrong people. Let me quote this example. There is a big protest in Hong Kong against the extradition law. Most of the protestors are young people who are not affected directly by the extradition law, but are unhappy with the...
High handed civil service
I submitted a suggestion to the minister for law to allow third party funding for legal expenses involved in collected sales. I received a reply, after one reminder, that they will consider the matter. There was no reply for more than six months. I followed up to ask for a reply. I finally received a reply after waiting for...
Listening to customers
When I was running an insurance company, I got my staff to adopt the 3 level escalation approach. The staff at the first level answered the questions posed by the customers. If the customer did not accept our answer or practice, the staff escalated the issue to the manager. The manager talked to the customer and tried to find...
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