High handed civil service
I submitted a suggestion to the minister for law to allow third party funding for legal expenses involved in collected sales. I received a reply, after one reminder, that they will consider the matter. There was no reply for more than six months. I followed up to ask for a reply. I finally received a reply after waiting for...
Listening to customers
When I was running an insurance company, I got my staff to adopt the 3 level escalation approach. The staff at the first level answered the questions posed by the customers. If the customer did not accept our answer or practice, the staff escalated the issue to the manager. The manager talked to the customer and tried to find...
Why the current CPF system is making Singaporeans poor
Many Singaporeans think they have only a small sum in their CPF, and therefore the interest rate does not matter much. They are very very wrong. The power of interest building up on interest over a few decades is very very big. If you start at 25 and have a small CPF sum of $10,000, what do you expect your $10,000 to be when...
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